Software based IP-PBX

Scalable Architecture:

• Flexible and scalable software architecture that can grow with your business needs.
• Easily add or remove extensions, lines, and features as your organization expands.

Unified Communication:

• Integration of voice, video, messaging, and conferencing capabilities into a single platform.
• Unified communication tools enhance collaboration and streamline communication workflows.

Remote Access:

• Enable remote work capabilities with seamless access to the IP-PBX system from anywhere.
• Remote users can make and receive calls, access voicemail, and participate in conferences as if they were in the office.

Cost-Effective Communication:

• Reduce communication costs with VoIP technology for local and international calls.
• Lower hardware expenses compared to traditional PBX systems through software-based solutions.

Advanced Call Handling:

• Call routing, queuing, and forwarding options for efficient call management and improved customer service.
• Interactive voice response (IVR) systems and automated attendants enhance the caller experience.

CRM Integration:

• Seamless integration with Customer Relationship Management (CRM) systems for enhanced customer interactions.
• Access customer data during calls, log interactions, and improve service quality through CRM integration.

Analytics and Reporting:

• Real-time call analytics, reporting tools, and performance metrics for data-driven decision-making.
• Monitor call volumes, response times, and call quality to optimize communication strategies.

Security and Reliability:

• Secure communication channels with encryption protocols and access controls to protect sensitive data.
• Redundancy options, failover mechanisms, and disaster recovery features ensure system reliability and uptime.

Integration with Gateways:

• Easy Integration with VOIP / GSM Gateways for Omni-Channel Connectivity
• Connectivity with Analog gateways for connecting PSTN / CO Lines

Active Standby Redundancy:

• PBX Server ensures uninterrupted communication and system availability with seamless switchover to a backup system in case of primary system failures